FAQs

Here are a few frequently asked questions (FAQs), which may help you with your enquiry. If you cannot find the answer you are looking for, please do not hesitate to contact us.

When will my delivery come?
All orders will reach you within 5 days. Once you've placed an order with us, we will phone you to discuss your delivery requirements before attempting to deliver. View our Delivery page for more information.

What happens if I have some breakages?
Please contact us to report any breakages, damages etc as soon as possible. If possible please take a digital picture to help us establish what caused the problem. We will make it a priority to replace any damaged goods. Please allow for a maximum of 5% in breakages when ordering our natural stone products.

Is there a delivery charge?
As long as your order value exceeds £250, we provide free delivery throughout the British mainland with the exception of the five most northerly Scottish postcodes. View our Delivery page for more information.

Do I have to order full pallets?
No. Unlike our competitors, we take pride in offering you the exact quantity you require.

What if I need more?
We can supply whatever quantity you require. We recommend purchasing your products in one order to take advantage of our free delivery (on orders of £250 or over). But remember to allow about 10% for cutting and wastage. Smaller orders will incur a delivery charge, please view our Delivery page for more information.

What if I over-order?
We are happy to accept any surplus products that you may have left over, providing that they are in unopened packaging and in the same condition as they were when they were delivered. We can arrange collection, but please note that a collection charge will apply.

What else do I need to consider?
Try to plan your project as accurately as possible. You may need to hire a mortar mixer, vibrating compacting plate and an angle grinder from your local hire centre. We supply all those extras that you will need from sand and cement, to trowels and shovels - email us to find out more!

How do I work out what I need?
You can work out what you need by using our paving calculator (accessible by clicking the question mark next to each paving product). Alternatively, we can work out exactly what you need. Our team of landscape designers can accurately calculate the quantity you require and provide a plan drawing to assist you when laying the paving – all free of charge.


Is there anywhere I can view the products?
You can view all of our products at our paving outlet showroom in West Yorkshire. We can even offer further discounts if you decide to collect your own products.

Can I speak to a specialist?
Our staff are trained landscape professionals so we should be able to help with any enquiry. We can help with every aspect of your installation. Please email us or telephone 01484 664410.

Am I getting a good deal?
With so many different products on the market, it is easy to get confused. As manufacturers and importers, we are perfectly poised to offer some of the finest quality products and competitive prices – direct.

Can I use de-icing salts (rock salt) on my patio?

We don't recommend using rock salt on any of our reproduction stone paving products as in extreme cases it can cause damage to the surface.